The Connected Places Catapult, a pioneering organization dedicated to enhancing accessibility in transportation hubs, is spearheading groundbreaking technology trials at Glasgow Airport in Scotland. This innovative initiative aims to create more inclusive environments for all passengers, particularly those with disabilities.
Collaborative Approach to Driving Innovation
The trials, part of the Connected Airport Living Lab program, involve a consortium of companies: Gazooky Studios, Hello Lamp Post, Signapse, and Signly. In collaboration with Glasgow Airport’s accessibility team, user research specialists from Connected Places Catapult, and the inclusive research agency Open Inclusion, these companies will conduct live trials over two days within the airport terminal.
Exploring Cutting-Edge Solutions for Accessibility
1. ChapARone by Gazooky Studios: This instant messaging service leverages ai and augmented reality to assist disabled passengers. By enabling transportation hubs to upload information to a network of accessible QR-coded info points, ChapARone enhances the accessibility of vital travel information.
2. Hello Lamp Post: This technology provides ai digital assistants accessible via location-specific QR codes. Offering 24/7 communication and assistance, Hello Lamp Post aims to streamline passenger support, airport Website navigation, and wayfinding information, ultimately enhancing the overall passenger experience.
3. Signapse: By utilizing the latest ai techniques, Signapse delivers automatic sign language announcements in British and American Sign Language. This technology bridges a significant gap in accessibility for deaf passengers in public spaces, including airports.
4. Signly: Signly offers sign language translations in British, American, Irish, and German Sign Language. By providing pre-recorded translations accessible through QR codes on websites or airport information, Signly facilitates better access to vital information for sign language passengers.
Inclusive Innovation in Transportation
Paul Wilson, Chief Business Officer at Connected Places Catapult, emphasized the importance of inclusive technology development in highly regulated transport settings. He highlighted the role of the Connected Airport Living Lab in providing a live environment for businesses to test and learn, ultimately reducing barriers and fostering innovation.
Ronald Leitch, Interim Chief Operating Officer at AGS Airports, expressed pride in the airport’s commitment to providing exceptional services for special assistance passengers. He emphasized the potential of technological advancements such as artificial intelligence and augmented reality to improve services and enhance the customer experience.
Towards a More Accessible Future for Air Travel
Air travel should be accessible to all, and the ongoing trials at Glasgow Airport mark an essential step in that direction. By harnessing the power of innovative technologies, airports can create environments tailored to the diverse needs of passengers, ensuring a comfortable and confident travel experience for everyone.
As the trials progress, valuable insights gained will inform the development of these solutions and pave the way for future advancements in accessibility across the transportation sector. With collaboration and innovation at the forefront, a truly inclusive travel experience is within reach.
